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Free English-language technical support for registered QuarkXPress users

This section describes free English-language support options for individual or corporate desktop customers with registered copies of the current version of QuarkXPress®, or QuarkXPress Passport®. This free support is available by phone or e-mail.

See other technical support plans for additional technical support options for languages other than English, QuarkCopyDesk® support, and other enterprise product support options.

Support plan information

“In a world where talking to a REAL human being regarding technical support is quickly becoming a thing of the past, I was amazed and delighted to see that Quark is offering free tech support. Today, I spoke with Harry at Quark and solved a couple of pesky issues that had been driving me nuts. This single incident has restored my faith in QuarkXPress. You have earned my continued business and support as a customer.”

Neal Lewis, Shenandoah National Park, Virginia

E-mail technical support

Registered customers of the current version of QuarkXPress can access free English-language technical support by e-mail. You can send questions or issues to technical support at any time. Typical response time is within 24 hours. We offer a convenient online e-mail support form for registered users to submit issues.

Note: QuarkCopyDesk is not covered under our free English-language technical support. See other technical support plans for information on QuarkCopyDesk technical support.

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Phone technical support

Registered customers of the current version of QuarkXPress can access free English-language technical support by telephone. In the Americas, call technical support directly at 800.676.4575 Option 7*. Customers in Australia can call technical support directly at 1 800.670.973 (toll-free).

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Requirements and restrictions

 

To qualify for free English-language technical support, you must:

  • Be a registered user of the current version of QuarkXPress

The following topics are not covered by free English-language technical support:

  • Third-party XTensions® modules
  • AppleScript®
  • Problems with DTDs when using avenue.quark®

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Additional resources

This Web site also offers many free online resources to help you with technical questions.

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*Toll free within the United States and Canada. Long-distance charges may apply for other countries.